Client Courtesies

The following courtesies have been developed to ensure a safe, fun and comfortable environment for all participants. Please take a moment to review them and keep them accessible for future reference.

The entire staff and management of Hearthstone are glad that you chose our club as the location for your fitness journey. If there is anything that any of us may do to make your exercise, nutrition and health programs easier or more productive, please do not hesitate to ask us. We are here solely for your benefit and service.

Important Information

All personal training sessions should be scheduled at least 48 hours in advance. Members will provide at least twenty-four (24) hours notice in order to cancel any personal training appointment or pay a $25 cancellation fee. If the Member is more than fifteen (15) minutes late for any training session, the session may be cancelled at the discretion of the trainer.

For the courtesy of our clients and your personal safety, please do not use cell phones for either text messaging, videotaping or for personal/business calls while inside the building. Cell phone usage for listening to music or watching videos is fine. Please take any calls or messaging outside. There is a bench near the entrance to the building that you may use for this purpose. Messaging and talking while on fitness equipment significantly raises your chance of injury and is impolite to those around you. We will enforce this policy.

Hearthstone does allow for guest and daily passes. Individuals using these privileges must complete a guest registration form, health screening questionnaire, provide acceptable picture identification and pay their fee, as appropriate.

We ask that you refrain from any type of product or service solicitation, of any kind, to our members while you are in the club or on club property. Please refrain from eating on the exercise floor.  Please keep all sports drinks in spill-proof containers.  

Please wear appropriate exercise attire while using the equipment. Work boots, studded pants or large belts may tear the upholstery on our equipment. Clothing considered offensive by Hearthstone management will be prohibited. Please make sure you are in sweat pants, athletic shorts, tee shirts and sneakers. If you do not have appropriate exercise clothing with you, please see a Hearthstone employee to either purchase clothing or ask for a loaner outfit.

When lifting heavy weights, please ask for a spotter to help avoid injury.  It doesn't make you a sissy, it makes you smart! Hearthstone has several pairs of VersaGrip lifting straps for your use while in the facility. Please ask a staff member to borrow one while you lift or to place an order if you want to buy a pair. They make a huge difference. 

As a courtesy to other clients, please clean your machines after each use - especially the cardio equipment. Also, please re-rack your weights and remove weight plates from any equipment that you used. Our team will make every effort to see that weights remain in their proper place to make your workouts more efficient. 

Towels and toiletries are for your use while in our facility.  Please do not take them home as souvenirs. We want to keep our membership costs in check and these quality services are not inexpensive for us.

Hearthstone strives for an energetic, clean and healthy environment.  If, at any time, you find the locker rooms or exercise areas in need of cleaning, please notify a staff member immediately.  We apologize if we haven't provided you with the experience you expect of a first-class facility.  

At Hearthstone, we provide a series of performance tests.  Feel free to ask for a same-sex trainer if you prefer.  We want you to be comfortable. 

Firearms and fitness don't mix.  Please secure your weapons in your vehicle and out of sight.  Please do not bring them into the club even if locked inside a locker. 

Hearthstone does employ video cameras in and around the club for your safety and protection.  There are no cameras inside the locker rooms. 

Hearthstone is a smoke-free and drug-free environment. Sexual harassment will not be tolerated.  


Teenager/Youth Membership Guidelines

Persons between the ages of 13 and 16 may join Hearthstone. They must be supervised at all time by a parent or working with a trainer. They must complete the multi-session Teenager Orientation Program which is $75 before working out solo. Teens may NOT be dropped off at Hearthstone and work out without a parent present unless with a trainer, teens may not work out with another person under the age of 18. Complete the Parent/Teenager Addendum. Other Policies and Rules apply, please see a Member Service Specialist for more details.